There has been something wrong with my internet connection recently (yup yup, think i have repeated this many times already), so I finally called up the SingNet technical hotline on Labour Day (1 May). After asking me to try to connect the modem directly to the phone jack in the wall, which did not work, they told me that they would do a one to one replacement of my modem, even though my modem is more than 1 year old and the warranty is over. The modem will be delivered to my house and they would waive the cost of the modem. It was totally unexpected!
The modem was supposed to be delivered on Friday (4 May) between 9am to 1pm by SingPost, and I had to return my old modem with the power cable. My aunt was free to wait at home for the modem on Friday. I thought she would have a long wait, but surprisingly, SingPost arrived before 10am on Friday with the new modem all packed up in a box.
Finally installed the modem last night. So now, my internet connection is totally fine! Played MapleStory last night after a long break!
Very impressed with SingNet and SingPost!! Kudos to SingNet for their great service!! =)
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